Policy, Terms & Conditions

Payment Policy: We accept MasterCard, Visa, Discover, American Express, and PayPal. The billing address linked to your credit card must match the address on file for verification and for the payment to be approved.

Discount Codes: Discounts may not apply to all products and are excluded from special orders and clearance items. Only one use per coupon per customer.

Shipping & Handling: Orders usually process within 1-3 business days. Delays may occur during high volume periods. Delivery time depends on the shipping carrier. Expedited shipping is currently unavailable through the website -- please call for a shipping quote if you need expedited shipping.

Order Tracking: We provide tracking for all orders within 1 to 3 days. Special order items may take longer to receive tracking due to lack of integration with some manufacturers. When the item ships, you will receive a confirmation email with a tracking number.

Returns Policy: Unhappy with your order? Return eligible items within 30 days. Items must be in original, unused condition with packaging, tags and seals intact. Some items are non-returnable (e.g., electrical parts, clearance items). All special orders are non-returnable. We do not offer exchanges; please place a new order for desired items and return unwanted items. You are responsible for the return shipping costs unless we made an error with your order. Refunds go back to the original payment method. All returns may incur a restocking fee, which varies by item, return circumstances, and item condition but is a minimum of 10% of the items purchase price.

Return Address:
PEGASUS RETURNS
5580 W ABBOTT AVE
GREENFIELD WI 53220

Tracking Information:
Packages shipped from Pegasus Powersports will include a tracking number. Customers will receive an email with the tracking link shortly after the shipping label is printed. Note that it may take 24-48 hours for the tracking number to activate.For drop-shipped packages, tracking information will be provided upon request when available. After a package is scanned and picked up by the carrier, Pegasus Powersports is no longer responsible for its delivery.

Claims for Lost, Stolen, or Damaged Packages:
For USPS: If your package is lost, stolen, not received despite a "delivered" status, or damaged, please contact Pegasus Powersports customer service to file a claim. You may also reach out to the USPS Consumer Affairs Department at 800-275-8777. A 15-day waiting period is required (USPS policy) before filing a claim for lost packages.

For UPS: For lost or stolen packages, or those marked "delivered" but not received, email cs@pegasuspowersports.com to file a claim. Before doing this, you can also call UPS Domestic Customer Service at 800-742-5877 for assistance.

Replacements for Lost Orders: If you need a replacement product before claims are resolved, please place a new order. Refunds will only be issued once the carrier confirms the claim.

California Proposition 65: Many products contain chemicals known to cause cancer and other reproductive harm. You should assume that all products available from Pegasus Powersports contain chemicals known to cause cancer or other reproductive harm. More details are available at https://oehha.ca.gov/proposition-65

Privacy Policy: We take your privacy seriously. Customer information is confidential and will only be released when necessary to comply with the law or protect our rights. We need your name, email, address, and credit card information to process your orders, and you can opt-out of newsletters at any time.

How We Protect Your Data: We use secure servers to process orders, ensuring your information is encrypted and protected against unauthorized access.